Union Hospital is accredited by the DNV Healthcare Inc., which means that the hospital has demonstrated compliance with national standards for patient safety and quality of care.
Union Hospital is genuinely concerned about performance improvement and patient safety. In response, the Board of Trustees and Administration made the decision to invite DNV Healthcare, Inc. to conduct a full survey of the Hospital.
Philosophically, Union Hospital views the survey not as a one-time "inspection" of compliance with standards but rather a continual learning experience. We embrace the opportunity to have key processes validated and welcome recommendations for improvement.
Any recommendations for improvement or consultative advice that occurs as a result of the survey are taken seriously. Proactive steps are initiated in concert with management, staff, and the medical staff under full view of the Board of Trustees.
Patients and family members may submit a complaint regarding this accredited hospital.
Union Hospital is now certified as an ISO 9001:2008, Quality Management Systems compliant organization. This certification is accredited by DNV Certification Inc. of Houston TX.
ISO 9001 is a standard related to quality management systems and designed to help organizations ensure that they meet the needs of customers, shareholders and employees allowing Union Hospital to develop sustainable performance.
The certification of compliance with ISO 9001:2008 recognizes that the policies, practices and procedures of Union Hospital ensure consistent quality services we provide to our patients. While the ISO 9001 certification process is better known within industry, Carol Murphy RN, UH Director of Quality Improvement, says the ISO management standards are applicable to healthcare to improve all aspects of their operations.